Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Refund of convenience fee not initiated by Ajio

Complain ID : CCN063574   100  

Consumer Complaint Complaint Date: July 22, 2023
@AJIOLife I have booked one order having order no. FN31911404872 and same has been cancelled from your end and you have refund me yhe amount except my convinence fee of 100 rs ,where on refund policy you already mention if product has been return by us then only you can charged the convinence fee , but we havent returned it. And we called your customer care but they cut the call in between by claiming that as per policy we cannot refund the amount. But on Ajio App on tab of refund policy you mention that convienence fee charged only when oroduct is returned by us. This is the new way of earning by ajio
Complaint Against / To: Ajio

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.