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Non refund of my amount for faulty product

Complain ID : CCN017999   23  

Consumer Complaint Complaint Date: May 4, 2016
  • State :  Maharashtra
  • City :  Thane
  • Address: Madhavi Estate Balkum Naka Thane West Behind V.p.s.v School
I have bought a blackberry z10 from Amazon on 13 April the phone was faulty I returned the product on 18 and got the receipt from Amazon then they do not call me or approached me I had given several calls from my side then they told me that the amount will be transferred to my account afterwards they told me according to Amazon policy I will receive the cheque but in vein now they are telling me that the amount has been transferred to my Amazon account and I have to utilise for further shopping .. There are fooling the customers I am having each and every mail sent about my refund process from my side ..pls help me out in the same

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