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Not refunding money - I have purchased a membership from Journeys by Jukaso at Sagar Ratana sec. 9

Complain ID : CCN036699   38  

Consumer Affairs Complaint Complaint Date: January 12, 2019
Modified date: January 30, 2019
  • State :  Chandigarh
  • City :  Chandigarh
  • Address: #3156 A , HOUSING BOARD SOCIETY , SEC -52 , CHANDIGARH
I have purchased a membership from Journeys by Jukaso at Sagar Ratana sec. 9 Panchkula on 25.02.2018 vide membership number 204593 for 3 years. It was agreed that I have to pay Rs.40000/ ,I paid Rs.30000/on the spot by debit card and the rest Rs.10000/ had to be paid later on, but mean while I came to know that this plan is not fit for me and I decided to withdraw and told the sale representative (Mr. Munish Chandan) that I do not want to continue my membership and please refund my amount immediately.He assured me about 100% refund. I had completed all the formalities as per his advise. I have even sent a detailed mail on 01.03.2018 to cancel the purchase and get my amount refunded without any further delay.As per the company terms and conditions of agreement I have applied for the refund with in stipulated time . I received a mail from the company that "We would like to acknowledge that we have received your request and a ticket has been created with the Reference # 1009841.A Customer Service Representative will be reviewing your request and will send you response within 48 hours." but as of now no one from jukaso has contacted me regarding how my refund will be initiated . I have sent several mails and tried to contact your customer care but have not received any positive response till date , the only excuse which they give is that 'my application is under process and my refund will be sent in 90 days as per company policy' . But I would like to bring this in your notice that the time period of 90days is over and till date they have same lame excuses to provide with .

I have contacted Madam Payal Khanna on 30.5.2018 by telephonic call but she was not ready to listen to my issue and asked very rudely "who provided you my mobile no",after that she said that its your problem and company is not responsible. when I told her that I have completed all formailties with in stipulated time and as per advise of your sales team she told me that she will inform after 10 min but till date I have not received any call . I talked to Mr. Ankit Singh[Sales manager ] but he behaved very arrogantly and said that you can make a police complaint , we don't care .

I am demanding the refund from the company as per policy and rather cheating has been done with me because sales representative and agreement have different versions.
Company is befooling the public and applying delaying and harassment tactics.




NOW , because I am fed up with the company's assurances I am looking forward to file a case in consumer court.

Sir/Ma'am please guide me and help me for the same .
Complaint Against / To: jouneys by jukaso

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