Not refunded the amount

Complain ID : CCN049270   58  

Consumer Affairs Complaint Complaint Date: November 6, 2020
On yesterday transferred Rs.836 for electricity bill payment The payment was sent online. Bankers has debited amount in my accounts. To my great shock amount has not been paid. EB
Pl arrange for refund to the bank.
Complaint Against / To: CEO

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.