Complaint against Nestaway for deducting 72% security
Complain ID : CCN046493 35
Consumer Affairs Complaint
Complaint Date: July 14, 2020
This is in regards to the property that I booked via nestaway. Property name was Neelima west located at 774,23rd cross road, hsr sector 7, Bengaluru Karnataka.
The day we moved in the house was is pathetic condition. It was not at all painted and repaired, ( proof attached in the attachment).
The area manager who was appointed to us left the company and no one was appointed thereafter to resolve our complaints. The miseries reached peak during the time of check out, new area manager appeared from no where they had never made any contact with us during the whole tenure. We handed the keys and left the house in a better condition in which it was given to us.
Its been more than 2 week now since the day we left the house. As per contract it is clearly mentioned that the deposit will be refunded within 1 week after the tenant vacate the house, however we have not received any penny back from them.
Not only that they are not responding to phone calls, messages, emails etc. Hence we approach social media channels like twitter and facebook. To make our problems bigger we found out that their social media page is full of such complaints and they are fooling working class people and students from quite a long time now. Hence we decided to lodge a complain on this forum.
Now we have received our deposit after so much troublt and they have deducted 45000 from the security which even more than the monthly rent that we were paying.
Also they have not provided us the new agreement when we extended the house for 1 month after the tenure which clearly means they are evading tax as well.
The main allegations are:
1: they have breached the signed agreement.
2: they don't provide proper breakdown of the deposit refunded.
3: they deducte extraneous amounts for eg in our case house was not painted when it is given to us. Still the are manager said that painting charges of Rs 15000 will be deducted form our security in order to provide new tenants the painted house.( As a matter of fact, new Tennant have already moved in, and have received unpainted house)
The day we moved in the house was is pathetic condition. It was not at all painted and repaired, ( proof attached in the attachment).
The area manager who was appointed to us left the company and no one was appointed thereafter to resolve our complaints. The miseries reached peak during the time of check out, new area manager appeared from no where they had never made any contact with us during the whole tenure. We handed the keys and left the house in a better condition in which it was given to us.
Its been more than 2 week now since the day we left the house. As per contract it is clearly mentioned that the deposit will be refunded within 1 week after the tenant vacate the house, however we have not received any penny back from them.
Not only that they are not responding to phone calls, messages, emails etc. Hence we approach social media channels like twitter and facebook. To make our problems bigger we found out that their social media page is full of such complaints and they are fooling working class people and students from quite a long time now. Hence we decided to lodge a complain on this forum.
Now we have received our deposit after so much troublt and they have deducted 45000 from the security which even more than the monthly rent that we were paying.
Also they have not provided us the new agreement when we extended the house for 1 month after the tenure which clearly means they are evading tax as well.
The main allegations are:
1: they have breached the signed agreement.
2: they don't provide proper breakdown of the deposit refunded.
3: they deducte extraneous amounts for eg in our case house was not painted when it is given to us. Still the are manager said that painting charges of Rs 15000 will be deducted form our security in order to provide new tenants the painted house.( As a matter of fact, new Tennant have already moved in, and have received unpainted house)
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