Returns and exchange - I had ordered for a pair of flats but the size doesn't fit me

Complain ID : CCN028270   37  

Complaint Complaint Date: August 17, 2017
Modified date: August 19, 2017
I had ordered for a pair of flats but the size doesn't fit me. Past 2 days I'm trying contact street style store but there is no response.
I had wished to return the product and get a smaller size but there is no such option of return in My Orders and after such carelessness I want to initiate return and get my money back.
Order no: 1696150
Order date: 3/8/2017
Please help me with this.
Complaint Against / To: Street style store

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.