Complaint against paytm Delay in shipment and cancellation without consent
Complain ID : CCN023764 65 Complaint's Reply
Complaint
Complaint Date: October 28, 2016
Modified date: November 3, 2016
Ticket ID : 08128664
I had ordered a trolley bag from paytm on 10/10/16 with order id : 2117796636 and AWB : 57901732512. The estimated delivery date was provided as 18/10/16, later which was changed to 24/10/16. In the mean while I was constantly writing to paytm as well as blue dart about delivering the item at the earliest.
Paytm gave very sloppy responses and false assurance of the matter being escalated. After almost 12 mails to paytm and 8 mails to blue dart, the order finally reached Guwahati warehouse on 27/10/16. On 28th I got a call from blue dart in the moring saying they will deliver the order, but in the evening they send a message that paytm has cancelled the order and asked to roll back the shipment. When I called up the paytm customer care they told me that they have not send any such notification. Now as a consumer I am hanging in between paytm and blue dart. Paytm reps say that they have not cancelled the order and blue dart people say they have email intimation from paytm. The customer care reps from Paytm are hopeless, they refused to connect the call to a supervisor, neither did they forward the call to the escalations team nor did they agree to send out a notification to blue dart for shipment of the order. For the last few communications, paytm has not even replied back to the mails. As I was going through the various complaints against paytm I saw that somebody else has also posted the same concern. It seems like paytm services knowingly are harassing their customers. I have already paid for the order as well as wasted enough time, effort and money trying to contact the customer service, but nothing has helped. I feel cheated and do not want to use paytm services ever again. It has been a very horrible and pathetic service by paytm. The services for ebay and amazon are way better than that of paytm. I paid for the order well in advance and after so many days of communicating with paytm and blue dart all I want is my order to be delivered at the earliest
I had ordered a trolley bag from paytm on 10/10/16 with order id : 2117796636 and AWB : 57901732512. The estimated delivery date was provided as 18/10/16, later which was changed to 24/10/16. In the mean while I was constantly writing to paytm as well as blue dart about delivering the item at the earliest.
Paytm gave very sloppy responses and false assurance of the matter being escalated. After almost 12 mails to paytm and 8 mails to blue dart, the order finally reached Guwahati warehouse on 27/10/16. On 28th I got a call from blue dart in the moring saying they will deliver the order, but in the evening they send a message that paytm has cancelled the order and asked to roll back the shipment. When I called up the paytm customer care they told me that they have not send any such notification. Now as a consumer I am hanging in between paytm and blue dart. Paytm reps say that they have not cancelled the order and blue dart people say they have email intimation from paytm. The customer care reps from Paytm are hopeless, they refused to connect the call to a supervisor, neither did they forward the call to the escalations team nor did they agree to send out a notification to blue dart for shipment of the order. For the last few communications, paytm has not even replied back to the mails. As I was going through the various complaints against paytm I saw that somebody else has also posted the same concern. It seems like paytm services knowingly are harassing their customers. I have already paid for the order as well as wasted enough time, effort and money trying to contact the customer service, but nothing has helped. I feel cheated and do not want to use paytm services ever again. It has been a very horrible and pathetic service by paytm. The services for ebay and amazon are way better than that of paytm. I paid for the order well in advance and after so many days of communicating with paytm and blue dart all I want is my order to be delivered at the earliest
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Complaints
Paytm Corporate Office Address by Deepak:
(5 of 5)
PAYTM Customer Care Numbers:
Us On call. or 08910497251. (Toll Free Number)
+91 8910497251.(Hyderabad Toll Free Number)
+91 8910497251 (Bangalore Regional Office)
+91 44 243597 (Chennai Regional Office)
+91 8910497251. Us On Call. (Mumbai Regional Office)
+91 33 405197 (Kolkata Regional Office)
+91 8910497251 (PAYTM Headquarters)
Paytm Corporate Office Address
Paytm Mobile Solutions Pvt. Ltd.
B-121, Sector 5 Noida, Gautam Buddh Nagar
District Uttar Pradesh India – 201301
Paytm Registered Office:08910497251..
1st Floor Devika Tower, Nehru Place, New Delhi – 110019 Us On call.. 08910497251.
Paytm@gmail.com..
PAYTM Customer Care Numbers:
Us On call. or 08910497251. (Toll Free Number)
+91 8910497251.(Hyderabad Toll Free Number)
+91 8910497251 (Bangalore Regional Office)
+91 44 243597 (Chennai Regional Office)
+91 8910497251. Us On Call. (Mumbai Regional Office)
+91 33 405197 (Kolkata Regional Office)
+91 8910497251 (PAYTM Headquarters)
Paytm Corporate Office Address
Paytm Mobile Solutions Pvt. Ltd.
B-121, Sector 5 Noida, Gautam Buddh Nagar
District Uttar Pradesh India – 201301
Paytm Registered Office:08910497251..
1st Floor Devika Tower, Nehru Place, New Delhi – 110019 Us On call.. 08910497251.
Paytm@gmail.com..
PAYTM Customer Care Numbers:
Us On call. or 08910497251. (Toll Free Number)
+91 8910497251.(Hyderabad Toll Free Number)
+91 8910497251 (Bangalore Regional Office)
+91 44 243597 (Chennai Regional Office)
+91 8910497251. Us On Call. (Mumbai Regional Office)
+91 33 405197 (Kolkata Regional Office)
+91 8910497251 (PAYTM Headquarters)
Paytm Corporate Office Address
Paytm Mobile Solutions Pvt. Ltd.
B-121, Sector 5 Noida, Gautam Buddh Nagar
District Uttar Pradesh India – 201301
Paytm Registered Office:08910497251..
1st Floor Devika Tower, Nehru Place, New Delhi – 110019 Us On call.. 08910497251.
Paytm@gmail.com..
PAYTM Customer Care Numbers:
Us On call. or 08910497251. (Toll Free Number)
+91 8910497251.(Hyderabad Toll Free Number)
+91 8910497251 (Bangalore Regional Office)
+91 44 243597 (Chennai Regional Office)
+91 8910497251. Us On Call. (Mumbai Regional Office)
+91 33 405197 (Kolkata Regional Office)
+91 8910497251 (PAYTM Headquarters)
Paytm Corporate Office Address
Paytm Mobile Solutions Pvt. Ltd.
B-121, Sector 5 Noida, Gautam Buddh Nagar
District Uttar Pradesh India – 201301
Paytm Registered Office:08910497251..
1st Floor Devika Tower, Nehru Place, New Delhi – 110019 Us On call.. 08910497251.
Paytm@gmail.com..
PAYTM Customer Care Numbers:
Us On call. or 08910497251. (Toll Free Number)
+91 8910497251.(Hyderabad Toll Free Number)
+91 8910497251 (Bangalore Regional Office)
+91 44 243597 (Chennai Regional Office)
+91 8910497251. Us On Call. (Mumbai Regional Office)
+91 33 405197 (Kolkata Regional Office)
+91 8910497251 (PAYTM Headquarters)
Paytm Corporate Office Address
Paytm Mobile Solutions Pvt. Ltd.
B-121, Sector 5 Noida, Gautam Buddh Nagar
District Uttar Pradesh India – 201301
Paytm Registered Office:08910497251..
1st Floor Devika Tower, Nehru Place, New Delhi – 110019 Us On call.. 08910497251.
Paytm@gmail.com..
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