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Complaint against Amazon Transportation Services for False Commitments by Amazon India

Complain ID : CCN023370   28  

Complaint Complaint Date: October 17, 2016
Modified date: October 18, 2016
  • State :  Delhi
  • City :  New Delhi
  • Address: WZ-40, New Mahavir Nagar
MOST DISCUSTING EXPERIENCE I'VE EVER HAD

I't regarding ORDER # 404-9715421-9535517
Amazon Transportation Services, Tracking #: 216114215449

Hello! I hereby would like to bring this thing to your kind attention that recently I've experienced a lot of bad experience with Amazon's service and customer care agents.

1. First, Redmi Note 3 was showing avialable but I couldn't placed the order - as your agent told me that there is a technical glitch.
2. When the technical glitch was removed - the item stock was no more.
3. After 4-5 days it became available - but with an increased price.
4. I escalated the issue hoping I might receive some price adjustment or atleast a faster delivery on complementary basis - but I didn't & all I received was an robotic apology.
4. I still placed the order and received msg that it's out for delivery ON 16TH OCTOBER, 2016 and the delivery person's no. is 9953736931
5. I called the delivery person in afternoon - however he said he won't be delivering this item as it's with some other person and he will deliver by 4 PM.
6. I asked the other person's no. - however he said he does not have it and that I should wait till 4PM and that I'll surely receive my item.
7. I cancelled my Sunday Plans and waited in hope of receiving my order - but then I received msg that my order could not be delivered more address information is required.
8. Found it strange as all my previous orders from Amazon, Flipkart, Snapdeal etc - ALWAYS came to my current address without any issues.
9. I contacted your cust. care. service - they told me that a stop and return has been requested.


Please tell me if I made a BIG BIG MISTAKE OF CHOOSING AMAZON OVER A RETAIL STORE???

AND KINDLY HELP ME ON PRIORITY BASIS IN GETTING MY ORDER AS IT IS A BIRTHDAY GIFT TO MY FATHER WHICH HAS ALREADY GOT MUCH DELAYED (HIS BIRTHDAY WAS LAST WEEK WHEN THERE WAS A TECHNICAL GLITCH ON YOUR SITE).

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