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Complain about Iphone 7 plus handset delivery

Complain ID : CCN029053   44  

Complaint Complaint Date: October 11, 2017
Modified date: October 12, 2017
  • State :  Delhi
  • City :  New Delhi
  • Address: W8,2nd Floor,west Patel Nagar, Near Shadipur Metro Station
My name is Namita and my registered mobile number is 9990698450.My Iphone 7 plus insured with one assist
My phone was re picked up from my office on date 14 September 2017 because the phone i received that was dead and customer care executive promised for replacement within 7 to 10 working days but they have failed to do so. And did not updated me in the stipulated time I myself called them numbers of times, I had tried so many times to customer care but no satisfactory answers were provided to me. All I got a commitment it would be done within few days and after repeated calls made by me to one assist.
You provided me a replacement with faulty product which is bogus as I was not able to turn it on.
Then suddenly yesterday on 10th october 2017, Again, they delivered me dead handset and that was 2nd time that they delivered me dead phone. Now i want new handset not any refurbished phone.




Complaint Against / To: one assist

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