Cinepolis loot on snacks, drink and popcorn
Complain ID : CCN060021 120
Cinema Complaint
Complaint Date: October 19, 2022
- State : Delhi
- City : East Delhi
- Address: Cinepolis, V3S Mall, In Front Of Nirman Vihar Metro Station
I visited Cinepolis the multiplex screen chain in India for one movie on 18th October, 2022 and I was happy to get cheap price ticket of 125/- but I got hard shock in intermission of movie when I approached the food counter of Cinepolis.
They literally looting people by their dangerous pricelist by providing India's most cheap food item POPCORN which is easily available in 10 to 50/- in market but they are charging 300/- to 400/- for that.
They cinepolis people don't provide menus and don't reveal the MRP of prices and don't provide the details of combo items made while only flashing the items list very fast on their display screen.
They literally looting people by giving their cheap quality product without providing details of item prices in the bill while for bill also they are asking customer personnel mobile number by excusing Corona Guidelines to send bill online while they are using hard slip of debit/credit card slips from their card swapping machine.....
They charged me 780/- on their third quality popcorn and cold drinks when I asked to give 2 small drinks with small packet of popcorn but they packed combo of large 2 cold drinks with large popcorn by saying less prices as loose prices of my 3 small items were 980/- how its possible that large quantity items are cheap in combo while small quantity items are costlier than large.
I asked to counter girl about combo of small items also but she refused about that that is really shocking and they pack food in so rude and looting manner without any empathy or welcoming....
By this incident, I am feeling so mentally harassed and due to that it has been wasted my one working day which cost around 5000/- I want my paid money back 780/- from Cinepolis with 5000/- penalty of my mental torture......
They literally looting people by their dangerous pricelist by providing India's most cheap food item POPCORN which is easily available in 10 to 50/- in market but they are charging 300/- to 400/- for that.
They cinepolis people don't provide menus and don't reveal the MRP of prices and don't provide the details of combo items made while only flashing the items list very fast on their display screen.
They literally looting people by giving their cheap quality product without providing details of item prices in the bill while for bill also they are asking customer personnel mobile number by excusing Corona Guidelines to send bill online while they are using hard slip of debit/credit card slips from their card swapping machine.....
They charged me 780/- on their third quality popcorn and cold drinks when I asked to give 2 small drinks with small packet of popcorn but they packed combo of large 2 cold drinks with large popcorn by saying less prices as loose prices of my 3 small items were 980/- how its possible that large quantity items are cheap in combo while small quantity items are costlier than large.
I asked to counter girl about combo of small items also but she refused about that that is really shocking and they pack food in so rude and looting manner without any empathy or welcoming....
By this incident, I am feeling so mentally harassed and due to that it has been wasted my one working day which cost around 5000/- I want my paid money back 780/- from Cinepolis with 5000/- penalty of my mental torture......
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