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Cineplois india - Paid for the movie ticket , did not receive tickets

Complain ID : CCN036789   52   Complaint's Reply

Cinema Complaint Complaint Date: January 16, 2019
Modified date: January 30, 2019
I have booked URI 3 SEATS executive for 6:00 pm show on 16 Jan 2019, through cineplois website , I paid through Google pay ( Tez) and I did not receive any ticket but money of RS 525 was deducted from my account UPI Transaction ID 901614000081 kindly look into the matter.
Complaint Against / To: Cineplois india

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    Cinepolis

    Paid for the movie ticket , did not receive tickets by Cinepolis:

    (5 of 5)

    Dear Prathvish,

    Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (59558) in the subject line so that our team can assist you.

    Regards,
    Team Cinépolis

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.