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Car condition horrible and rude driver

Complain ID : CCN049558   20  

Car Service Complaint Complaint Date: November 20, 2020
1> The seat was absolutely torn of car no. MH02 EH3823 (Driver Mohammad Ali) (Journey date 14th Nov ) and i have the pictures also (attaching it). It was hurting us because of torn seat. 2> Car was full of dust and mosquitoes as the windows were open. 3> Driver refused to switch ON the AC saying during Covid 19 i will not switch it ON and was arguging why are you wearing mask if you want AC on. The driver was so rude .
2> I was mentally disturbed by the rude behaviour and he spoilt my Diwali, torn seat covers and mosquito bite has physically harmed me also.
3> The worst thing on the App i complained twice but OLA CAB was least bothered and within minutes it was showing in he status "SOLVED". No one even spoke to me once from OLA.
Complaint Against / To: OLA CABS

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.