Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

WORST SERVICE OF THE WORLD ZOOMCAR FRAUD SERVICE AND TERRIBLE CARS

Complain ID : CCN022382   49  

Car Booking Complaint Complaint Date: September 6, 2016
Modified date: September 6, 2016
Firstly, I would like to say that I never badmouth anything that I use even if the product or service was bad because I think that people are doing their best but my experience today has compelled me to write against this company.
WORST SERVICE OF THE WORLD ZOOMCAR. THEIR NEW TAGLINE IS A TERRIBLE CAR WITH TERRIBLE SERVICE! I had a booking for ford figo (JPS6V5S79). The initial time for pickup was 1:00PM but for some reason they cancelled that I had to wait a full hour(and re-book on the app again and again only to find out there was an error on the app and you can only change the booking time via website) to get the car.
Initially the car was a bit funny to drive but I believed it to be due to the high usage of the car (75000KMS). After going through the trouble of going to Greater Kailash East and getting the car, the car broke down on the way to ghaziabad within the hour that I took it. I had to wait a full hour before I could get assistance and that too not from ZOOMCAR but I had to arrange my ride home back to delhi myself. I requested the company to send me another car but they refused and are telling me that they will give me a full refund.
This is the most shit service I have ever paid for(paid alot too, they overcharged me 560 aswell)
They are so unprofessional and have no regard for somebody elses time or safety. I am a woman and it could have been the middle of the night. The car has serious issues which an amateur mechanic can also pinpoint(Clutch plate in terrible condition). I requested again and again for another car to no help. My whole day is wasted due to their mismanagement and I am officially sick because of waiting in the sun for an hour.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.