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Complaint against the refund on my booking

Complain ID : CCN048090   25  

Car Booking Complaint Complaint Date: September 19, 2020
I booked with zoomcar and cancelled by zoom department with regards to covid 19 from then i haven't recieved my refund on the cancellations which is 100% refundable
Complaint Against / To: Zoomcar

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.