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Wrong delivery of product complain Voonik fraud company

Complain ID : CCN020945   30   Complaint's Reply

BSNL Complaint Complaint Date: July 6, 2016
Modified date: July 6, 2016
We have ordered a peach colored lehnga on 4/6/2016 from voonik of price 516 having order no 767166625 aftr some days notification received order cancelled but on same day a msg received your order is being delivered today we have taken the order but after opening the same order was different when we contacted the company they said sorry for wrong delivery of product and assured that the wrong product will be taken back in 2 days but after 15 days of continue calling now they say we have not delivered u anything conversation of mail is attached to your reference kindly help us in the matter

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    Voonik

    Voonik Replied to- Wrong delivery of product complain by Voonik:

    (5 of 5)

    Hi,

    Accept our sincere apologies for this unfortunate incident.We're forwarding this case to our Quality Check team who will take the necessary action right away.
    We have initiated refund in your Voonik credits.If you wish to get the refund in bank account, please follow the Procedure to transfer credits in bank:

    Login in website/App > Go to My Order > Select the order for which refund is given in VC > Click on Transfer credits to Bank > Fill the bank details > Submit

    Refund will be initiated within 24 hours and refund will reflect within 3-5 working days.

    Thanks and Regards,
    Team Voonik

    P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.