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skybags green color trolley..wrong product delivered ..not refunding rs 3988

Complain ID : CCN016203   26  

BSNL Complaint Complaint Date: February 28, 2016
i have ordered a unisex green color skybags trolley of large size from MYNTRA which is subsidary of flipkart on 05-02-16 on order id 110876786 of rs 3988 inclusive of vat.and received a package on 11-02-2016 and i paid it through cod...but to my shock it was a wrong product delivered.when i submitted a return request twice on return ids 12071351,12151051. .but myntra is rejecting the request saying it has delivered correct product...they dont even pickup the product for return.now i have written to myntra customer care thrice on incident numbers [Incident: 160212-010654], [Incident: 160212-010886] , [Incident: 160220-009733] but they have rejected to return pickup,and even uploaded the images of wrong product delivered.but it is closing the request saying it has delivered correct product..iam asking for retun pickup and refund...please ensure that the return is done and my refund of rs 3988 is issued..

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