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Craftsvilla online - Cloth quality was pathetic

Complain ID : CCN013943   19  

BSNL Complaint Complaint Date: August 30, 2015
Modified date: September 1, 2015
I had ordered a dress which was delivered to me after around twenty days. The shipment number was # 100869058. The dress was not at all like the one I saw on the website. Cloth quality was pathetic. I wanted to return the product. So when I contacted customer care through mail, they told me to return on my own. I sent the product through track on courier services with tracking number 4434183. According to it, the product was delivered on 19th August. I spent rupees 300/- on courier for returning the product. The website has no facility for returning the products like other good online shopping websites. Now it's thirteen days since 19th August but there's not a single response from them about refunding my money. They are never available to attend calls. They don't respond at all. Moreover they caused me a lot of inconvenience in returning the product. I have written seven eight mails to them but all in vain. It's the worst website I have seen in my life. I suggest everyone not to buy any stuff from them. I want my refund including the money I spent on courier. I have the receipts.

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