Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Poor service by ASUS INDIA's COMPUAGE INFOCOM Ltd.

Complain ID : CCN021286   64  

Booking Complaint Complaint Date: July 23, 2016
Modified date: July 24, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 1904, Utopia -C, CASA BELLA GOLD, PALAVA CITY, LODHA, DOMBIVLI EAST
I have an ASUS X556UA Laptop.
It started developing some issues,

1. It stopped charging, for that i took it to ASUS , COMPUAGE service centre, vashi Mumbai on 2016/07/06
RMA numbers: INAP670116 ( Laptop was not getting charged, service person changed the battery and it took them 10days for them to replace the battery)

Problem resolution date : 2016/07/16

2. After this laptop started getting restart automatically . I registered for on-site
On-site service: Case ID: A1607150093 (2016/07/21)

Problem resolution date : 2016/07/22

3. Now, Both the above problems are occurring (not charging, getting restarted)
I Tried to escalate the issue they provided a case ID = A1607167607 and said you’ll get a call back from someone senior.
Again, opted for On-site service
Case ID : A1607169710

Being an IT employee, Laptop is very crucial to me, and they don’t have engineers who can properly identify the problems and fix it . Now, I want this laptop replaced, since its impacting my work. Also, a lot of damage has been done on my job due to this laptop issue. Govt should provide help to take actions against these companies. I have all the proofs required to take necessary actions.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.