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Complaint regrading Aircel Balance sent to promo account without any information

Complain ID : CCN022876   35   Complaint's Reply

Booking Complaint Complaint Date: September 27, 2016
Modified date: October 3, 2016
I have done a recharge of Rs. 99 on Aircel Delhi number. They are supposed to give me Rs. 125 balance for 30 days validity. No where they have written that the balance will go into promo account and you will not be able to use that while roaming.

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    Aircel

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    Dear Customer,

    We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

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    Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.


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    Aircel Social Media Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.