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Refund of processing fee and delay and no response for top up loan

Complain ID : CCN049058   37  

Banks Complaint Complaint Date: October 29, 2020
I was committed by hdfc bank sales executive for refund of processing fee in first 3 EMI , EVEN AFTER APPROACHING hdfc grivience no proper response.
Along with home loan I have applied for top up loan of till date there is not respose for the same only committed via email is given but not fulfilled any of their commitment. There is no telephonic communication , if we call theri branch no body will picked up the call. Everybody is hiding their inefficiency behind the covid scenario. My home loan account no is 649003566.
My top up loan account no is 649146443. I have all communication email that I have written to hdfc Ltd.
Complaint Against / To: Hdfc bank

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.