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Not responding properly and giving false information and misguiding the customer

Complain ID : CCN050518   27  

Banks Complaint Complaint Date: January 14, 2021
On 12 of Oct I have deposited 1500 rs in my sister's bank account. The account was not used for 3 years so I ask the person who looks after this kind of issues. He told me to complete some KYC process complete & ask to diposit money another counter so I went to another counter and ask that lady is this account activat or deactivated she told your account is active you can withdraw and diposit money today I went agian to the bank to check the balance the same person told me that your account is deactivated since 2 years and no money is there he asked me to wait for 1 he in the row and he was talking on phone regularly and there was que of customer who were having there queries also every counter was closed only one counter was opened those people were terrible
Complaint Against / To: Bank of Maharashtra

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.