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Cheating and charging higher rate of interest

Complain ID : CCN050115   34  

Banks Complaint Complaint Date: December 18, 2020
  • State :  Karnataka
  • City :  Hubli-Dharwad
  • Address: ICICI Bank Gokul Road Hubli And ICICI Home Finanace Desphpande Nagar Hubli
Housing loan taken from ICCI bank Gokul road branch Hubli on April 2017. Loan was released thru ICICI home finance. But at signing time, it was said by the bank’s reps and home finance reps that your loan is from ICICI bank only and both are same. But later, the bank has transferred my housing loan to their sister concern ICICI home finance without my approval and starts charging 9.1% interest. I requested bank to re transfer my loan back to ICICI bank and also requested to reduce the rate of interest to 6.8% but they are reluctant to do it and forced to pay more interest rate. Since Feb 2020 I have on constant touch with bank and nothing resolved yet and still, they are deducting EMI at 9% and declined to reduce rate of interest to 6.8% and also not agreed to transfer bank my housing loan to original bank branch. So, please there has been a continuous follow ups by the customer and urged the bank reps to resolve my matter without any delay. I have submitted all required documents including fee for service charge for changing rate of interest.
I am still awaiting but until now my matter is not yet resolved and always prolonging and buying time. Last week, I have sent an appeal and notice to cancel auto debit and stop deducting the EMI. But bank is not ready to listen and declined all my request.
Now also they are charging 9% rate of interest on my housing loan. As per the prevailing RBI guidelines the rate of interest is only 6.8%. How can they charge higher interest rates of 9.0%? it is a clear violation of RBI guidelines.
So, I was no other options except to approach your kind court. I am available on +968-91979770 Oman number and I request your kind office to help me in resolving my case.
With best regards, vivek
Complaint Against / To: ICICI Bank and ICICI Home finance Hubli

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