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online payment failed but bank account debit in same day

Complain ID : CCN048907   35  

Banks Complaint Complaint Date: October 21, 2020
  • State :  Karnataka
  • City :  Bellary
  • Address: Door No 85/2, 2nd Ward Kalamma Street Bellary.

Hi Team,

Sub: Online Payment Amount Debited from my A/c No. 45611166659 not credited to beneficiary Gold loan A/C- 0129410700027511 of Manappuram Finance Limited following is The transaction ID for the payment is – 1430382558f9176303afd9

I have done an online payment transaction for Rs. 65000/- using my Googlepay on 06/08/2020 (date) for credit to the beneficiary account of Manappuram Finance Limited. The purpose of the transaction was to make repayment into my gold loan account with them.

The transaction failed and amount was debited to my bank account on the same date. However, I have now been informed that the same has not been credited to the account of the beneficiary.
The transaction ID for the payment is – 1430382558f9176303afd9.

Kindly investigate and arrange to ensure prompt refund of the amount to my account.
I have attached all the relevant details.


Yours faithfully,
Goutham
9036393333
Complaint Against / To: Standard Chartered

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