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ATM money dispute (Cheat and Fraud), Axis bank and Oriental Bank of Commerce

Complain ID : CCN029373   35  

Banks Complaint Complaint Date: November 5, 2017
Modified date: November 23, 2017
  • State :  Haryana
  • City :  Gurgaon
  • Address: D-14/25, 1st Floor, Ardee City, Sec 52
On 1 oct 2017 I have withdrawal RS 10000 from the OBC bank ATM in Ardee city around at 6 pm (info: cash -atm/wc516711), sec 52 ATM.
I have received only 8500 RS from the ATM in which I have received 500 RS note in between 3 two thousand rupees note and 4 five hundred rupees note seperately.
After that i have raised my complain to axis bank on the same day and they have raised the complain no. 1710000251 and i have been told that i will receive my money within 7 working days, but again when i take the follow up on this complain after 7 days they told me that the complain is raised to OBC bank and if OBC will reply within 7 working days the ticked will be closed and my money will not be refunded to me in 7 working days.

Then after again calling and asking them what is the status and next process is then they have raised another ticket (1710039291)in which they ask me to wait for 17 woking days, but again this ticket is also closed without any follow up to me.

Now again I have taken the follow up and they are telling me to file a FIR for the same and submit the copy to the bank so they can access CCTV footage for this but police is not raising our complain as they are telling that there is no need of FIR as this is the internal matter of the bank.
Now i don't know what to do as FIR cannot be raised and without that the bank will not be taking any action.
This is very frustrating as now they are telling me to come to bank and talk to manager. from the last month they are not responding to me and did not tell me the whole process of this so i can plan my expenditures accordingly, even after chasing them frequently my problem is not solved, I have to wait for my money due to the error caused by someone else during placing the money in the ATM. One thing that i am not able to understand is why the bank want the copy of FIR as both the bank can easily settle up this problem internally.

Due to some urgency i had to borrow some money from my friends in which this amount could be very useful, I trusted on bank that as per their saying they will return my money back but in the end they are asking me to go to bank and then bank will guide me to go there and go there.

I need urgent solution on this as this is the clear case of cheat and fraud.
Complaint Against / To: Axis bank and Oriental Bank of Commerce

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