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amount deducted from account but didnot receive the cash from atm

Complain ID : CCN025587   34  

Banks Complaint Complaint Date: January 18, 2017
Modified date: January 21, 2017
sir
I , sangeeta has a joint account in the name of manoj sangeeta in sbi bank , gokulpuri ( east delhi).I went to an atm of bhajanpura near my residence to withdraw an amount of rs 5000 in 20/08/2016. the amount of rs 5000 deducted from the account but i didnot get the cash. I complaint to the following
costumer care of sbi
manager of sbi
lodged FIR at bhajanpura thana
RBI
PMO website
but no one solved the issue. Manager of the bank has said that cctv camera of that atm is not working so he is unable to do any help .
THIS IS NOT A SINGLE CASE OF THAT ATM . A NUMBER OF PEOPLE HAD COMPLAINT THE SAME.
so i request you to take the neccessary steps as early as possible because my husband manoj kumar is a LABOUR person and it is a very very big amount for me .
please do the needful at the earliest
name of account holder- manoj kumar sangeeta
account no - 30692909401
branch of my account - sbi gokulpuri
atm comes under - sbi bhajanpura
date of withdrawl - 20/08/2016
Complaint Against / To: atm bhajanpura and sbi gokulpuri

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.