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REFUND ISSUE, purchased different anchor brand electrical products from TOOLWALE.COM

Complain ID : CCN023603   54  

Airtel Complaint Complaint Date: October 25, 2016
Modified date: October 25, 2016
Sir,
I am SUBHHASIS KUNDU an indian citizen.
I had purchased different anchor brand electrical products from TOOLWALE.COM site of Rs. 3060.67 on 10/08/16.
Before placing order I had confirmed about stock from their end through email & phone.
As per telephonic confirmation, I placed the order.
An unfortunate call from TOOLWALE.COM told me about non availability of stock and I asked him to cancel the order and about refund of money. He asked me to provide the bank details for refund on 22/08/16 and they issued a Credit Memo # 2400000012 for Order # 2401014 on 22/08/16 & to wait for 72 Hours to reflect the amount at bank account.​
On very that day when I log in & track the order, Its showing Refunded.​
But after 72 Hours and till date there is no credit in bank A/c of Rs. 3060.67/-
I had made emails but there is no response.
Also made calls and they assured me for refund but till date no credit.
Now a days they did not attend the calls also.
Getting something wrong now my humble request to look into the matter and credit the money.

For ready reference sending the bank details below and necessary attachments of bank statement & emails.
More over you can check my order status at TOOLWALE.COM>> TRACK ORDER>> ORDER ID 2401014 >> email subhasis.ssc@gmail.com >> TRACK ORDER

BANK DETAILS::::::
Holder Name: SUBHASIS KUNDU
A/C NO: 1295001300005776
IFSC code: PUNB0129500
Name of the Bank: PUNJAB NATIONAL BANK
Branch: BANKURA

Thanking you.

---- Subhasis Kundu. (09434182373)

Note: pliz. send any email address so that I can send the bank statement, order confirmation emails etc.

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