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Got a damaged product from snapdeal.com cutomer care

Complain ID : CCN022693   31   Complaint's Reply

Airtel Complaint Complaint Date: September 20, 2016
Modified date: September 26, 2016
  • State :  Delhi
  • City :  New Delhi
  • Address: B-46, Rajupark, Devli Road, Khanpur,New Delhi - 110062, Near Hanuman Mandir
I have purchased a caprese hand bag from snapdeal. I found it damaged when received. I immediately made refund request and after retuning the bag, I informed snapdeal cutomer care but instead of resolving the issue they replied that our quality control department says our product is perfectly fine without any documented proof. Moreover again they sent me the same damaged bag. when I am trying reach customer care, the bloody coward snapdeal people blocked my number. I am trying to complain online, but they are saying you cannot return your bag. I already wasted my time a lot on this and this is really a harassment for me to fight for my own money.

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    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Customer,

    Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.

    Regards,
    Team Snapdeal

    pooja Parida

    need quality checking report by pooja Parida:

    (5 of 5)

    i need my quality checking report on which ground you are rejected my refund request. i already shared an evidences and proofs with you that you cheated your customer.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.