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Complaint regrading not replace my redmi note 3 by snapdeal.com

Complain ID : CCN022481   41   Complaint's Reply

Airtel Complaint Complaint Date: September 11, 2016
Modified date: September 12, 2016
  • State :  Delhi
  • City :  West Delhi
  • Address: House No 48 Gali No 8 Sai Enclave Mohan Garden Uttam Nagar New Delhi 110059
14812203424 is my online shopping order no by Snapdeal I ordered a redmi note 3 32 GB silver on 24 Aug 2016 and delivered by 26 Aug I placed a replacement request on 28 Aug 2016 because my phone is overheating due to which my original adaptor of redmi note 3 was sparked and damaged and Snapdeal says go and visit service centre instead of my product replaced or refund my money they told me to visit service centre. What the hell ??customer executive to or bhi chutiya h kabhi kehte h product pick up Kara rhe h email bhi bhejte h or phir kehte h sorry service centre jaoo service centre me Jane ka MATLAB 1 month I simply my refund from Snapdeal nothing else. After paying 12000 rs for this product new product why should I go to service centre simply refund my product

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    Dear Customer,

    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.