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Charging extra on DTH service by adding unwanted channels

Complain ID : CCN063960   82  

Airtel Complaint Complaint Date: October 28, 2023
  • State :  Karnataka
  • Address: 2228, 12th A Main, Pipeline East
Hi,

I feel Airtel is charging more to customer because as per the government rules Im entitled to add upto 200 sd channels for 189 inr,( one hd channel equals to 2 sd channels). I have selected a base pack of 59 channels but I have asked to pay 271rs by adding un wanted channels , when I asked the customer support they said base pack is only 271inr even if they remove the additional 200+ free channels which are added my account. Even if I just keep 69 channels in my account they are charging 271rs

This is against the government policy, could you please look into this.

Thanks & kind regards,
Akshay N

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