Refund of of cancelled Air ticket

Complain ID : CCN047229   52  

Airliness Complaint Complaint Date: August 14, 2020
I had booked the following tickets @ LTC fare through Air India web booking.
1)Booking Ref: HXCQC
Flight details: AI 967 Chennai to Thiruvananthapuram on 25 March 2020
2)Booking Ref: YW2Y8
Flight details : AI 968 Thiruvananthapuram to Chennai on 09 April 2020.
I had requested cancellation of the above tickets by mail to ecommerce@airindia.in on 19 March 2020. Even after more than 5 months I have not received any update on the proceedings. The customer care executives are also not responding properly, instead asking me to mail the same.
Complaint Against / To: Air India

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