REFUND, HAVE BOOKED FLIGHT TICKET THROUGH GOIBIBO Vide BOOKING

Sir,
I HAVE BOOKED FLIGHT TICKET THROUGH GOIBIBO Vide BOOKING ID GOMUPKG4083B08925577 FROM PATNA TO THIRUVANANTHAPURAM PACKAGE FOR 10/11/2017 BY GOAIR G8-272 PNR Y4BLUV AND INDIGO 6E-126 PNR VYM3QS.
GOAIR G8-272 WAS DELAYED BY 5 HRS AT PATNA DUE TO WHICH WE MISSED INDIGO 6E-126 FROM BANGALORE TO TRV. REQUEST MADE TO GOAIR/INDIGO STAFF AT PATNA/BANGALORE SHOWED NO RESULT.
AFTER CORRESPONDENCE INDIGO REFUNDED 2056/- BUT IT WAS ALSO DEDUCTED BY GOIBIBO AND CUSTOMER WAS PAID ONLY 353/-
GoAir Feedback feedback@goair.in Nov 14
Dear Mr. Nishchal,
Thank you for writing to us, sharing your experience with GoAir.
We note your disappointment with the delay of G8-272 from Patna to Bengaluru via Ranchi on 10 November. GoAir makes every effort to adhere to published flight schedules. However, there are times when flight schedules are changed due to circumstances beyond our control. We investigated your concern and understand that your flight was delayed due to bad weather in Patna. We hope you will appreciate that this is beyond the control of the airline.
Our GoAir teams at the airports are empowered to interact with our esteemed customers such as yourself and strive to alleviate the inconvenience caused by a change in the flight schedule. Our efforts to keep our customers informed of these changes in flight schedule include informing all customers at the time of check-in, regular update of the flight information display screens in the airport, as well as personal interactions with customers. We regret your dissatisfaction and would like to apologize for any errors that we may have made in not meeting your expectations. Your feedback is important to us and we’ve shared it with the concerned team to help improve our customer responsiveness.
Mr. Nishchal, we regret we are unable to comply with your request for refund of other carrier and assure you that no discourtesy is intended.
We hope you will give us the opportunity to welcome you and your family on board our flights again.
IndiGo Customer Relations Nov 13
Dear Mr.Nishchal,
Thank you for writing to IndiGo
With reference to your email under the booking id VYM3QS, we would like to clarify IndiGo does not connect from one IndiGo flight to another or to other airlines and is not responsible for any losses incurred by passengers while trying to connect to or from other airlines or IndiGo flights.
Further, we would like to inform you that the seat on your original reservation went vacant and therefore as per policy the complete booking amount gets forfeited and you are entitled for government/airport applicable taxes of passenger service fee and user development fee.
Adhering to the above stated policy, an amount of INR 2,056 towards no show taxes, comprising of passenger service fee and user development fee under booking reference VYM3QS, has been refunded to the agency account. We would request you to get in touch with the concerned travel agent to claim the refund amount.
In case of any further assistance, please feel free to contact to our 24*7 call center at 09212783838 or 01246613838 or visit our website www.goindigo.in.
Thank you for choosing IndiGo, and we look forward to serving you again in the near future.
Best Regards,
Soumyo Ghosh Customer Relations
InterGlobe Aviation Limited ("IndiGo") Tower D, 5th floor, Global Business Park
Mehrauli Gurgaon Road Gurgaon - 122002, Haryana
Web:- www.goindigo.in Email:- customer.relations@goindigo.in
Booking ID: N6EVYM3QS
Booked on: Oct. 25, 2017, 3:29 p.m.
Booking Cancelled
Dear Navin,
Your Flight booking has been cancelled successfully and we now promise a go Time, guarantee of 1.0 Hrs Hrs for processing your refund from our end.
1.0 HOURS PROMISE
If we miss our promised goTime, we pay you back promotional goCash @ 0 INR per hour of delay.
For further details, please refer to the Terms Conditions
Below are the details for your cancellation:
Indigo
Bangalore - Thiruvananthapuram
2017-11-10
Booking No.
N6EVYM3QS
No. Of Tickets
4
You paid(*deducting discount values)
INR 13636.0
Airline Penalty
INR 11083.0
Goibibo fee(*including non-refundable charges)
INR 425.0
Deficit goCash(*if goCash earned on this booking and not recoverable)
INR 0.0
Your Refund amount to Bank
INR 853.0
Keep Travelling,
Team Goibibo
goCare Support - it is FASTER to WRITE TO US
I Requested you to kindly look into matter and customer should be refunded 50% by GOIBIBO AND 50% BY GOAIR.
Yours faithfully,
NAVIN NISHCHAL
94891 58970