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Money not refunded, Worst ever customer user experience with MobiKwik

Complain ID : CCN025411   30  

Aircel Complaint Complaint Date: January 8, 2017
Modified date: January 8, 2017
  • State :  Delhi
  • City :  South Delhi
  • Address: 390/228, 4th Floor, Street No-15. Gaffar Manzil, Jamia Nagar, Okhla, New Delhi, 110025
Worst ever customer user experience with MobiKwik. I have deposited 20,000 in their wallet for some transaction which was not used. I asked for transfer in my account which they denied, later I was told to update my aadhar number with Mobikwik wallet, so that I can transfer 5,000 at a time using wallet, but due to some technical error from their side it was not updated. I even lodged a complaint where they told me they will send representatives to collect my document, and they will process things further, I am still waiting for any representatives till date to come. I tried calling customer care umpteen times but they never receive any call. I am highly disappointed with the experience now, there are hundred of restrictions put by them where no user can transfer amount to any other bank. and I am now forced to take the matter to consumer forum if it is not resolved within two days.

email: gufran.azmi@gmail.com
Mob no: 9891662204
Complaint Against / To: Mobikwik

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