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Refund issue , I have booked a tour package of Dubai with 90,000 INR through kathuria travel agency

Complain ID : CCN031131   31  

Travel Complaint Complaint Date: December 18, 2018
Modified date: February 5, 2019
  • State :  Punjab
  • City :  Sangrur
  • Address: Thales Bagh Colony,out Side Nabha Gate,opp. BSNL Park,st.no.3,H.no.915 Sangrur
I have booked a tour package of Dubai with 90,000 INR through kathuria travel agency sangrur,due to some problem I could not visit Dubai and request to cancellation of my package one day before. But travel agencies of Sangrur and Jalandhar refuses to help me, and told me this is non refundable package however they did not told me this thing at the time of booking and not signed any terms and conditions policy form. They fraud with me. I contacted with airline the flight ticket is refundable and now the travel agent is saying ok I will return only 18000 near about however the ticket amount is near about 38000.
Complaint Against : kathuria travels,sangrur(Punjab) mobile-9815482642, Gourav shoor,Ritz holidays and travel hub,shop no. 104,jalandhar mobile-9041827412,panorama grand hotel Dubai

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