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Samsung Screen got damaged but not changed under warranty

Consumer Complaint ID : CCNO31735   37

Television TV  Post date : March 7, 2019
  • Region :  Haryana
  • City :  Jind
  • Address: Danoda Kalan

Respected Sir
I have 40 inch LED TV of samsung during warranty period. On 1st March i got vertical lining on screen & continue its raised & become a little dark spot at bottom at screen. However nobody even touched it. Samsung refused my claim said that its internal damage of pixel & we willnot cover under warranty its a physical damaged. But i am very sure at my part that its not any physical damage. It may any short circuit or power supply issue how can a screen got damaged without even touch it. Latenight it was okay but in morning problem started. How may i sure for future if i pay 19000rs & the same problem willnot occur. At least they should find out the real issues. Why it happened? I am unsecured. How they can so sure to blamed me for the issue?
Kindly help me. What should i do in such case. I purchased this TV of Rs 43000 . And six month ago screen was changed during warranty but even last time they didnt tell me the reason of issue. A user is not always guilty.
Kindly give me a solution what should i do ?
Thanks & Regards
Jagbir Nain
Mob:8950018102

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Reviewed Item : Television TV
Author Rating : 5

Complaint Against : Samsung
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