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1 month old Iffalcon by tcl 55 inch 4k led tv not repaired/replaced

Complain ID : CCN034512   100  

Television TV Complaint Date: October 20, 2020
  • State :  Assam
  • City :  Guwahati
  • Address: Bezpara Garigaon, Guwahati- 781012, Kamrup (M). PS- Jalukbari, PO- Garigaon.
I bought a tv from reliance digital, silpukhuri on 2nd August 2020. They said that the tv will have 1 year tcl(brand) warranty and 1 year reliance digital warranty. On 10th august the tv display suddenly stopped working. So we went to the local shop and asked for a replacement which they quickly declined and told us that tcl will take care of it. But tcl didn't respond. We called reliance digital again and this time they gave us many telephone numbers for tcl and relaiance digital circle heads, department heads etc but none of them ever picked up the calls even after multiple dials to each. They have been sending me and my father in circles for the past 1 month and more, and are unwilling to replace or repair it. We travel 40+ km to and from the showroom everytime and then they give us an excuse. Their only excuse is "i'm just a salesman", whereas on the day of sale they said that any problem arises, reliance digital provides door to door service. Please dear sir/madam, help me get a new tv or my money back from these crooks. I and my father have been harassed to the point of rage and depression. Thankyou.
Complaint Against : Reliance digital, Silpukhuri

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