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AS BEING THE ADMIN OF MY COMPANY TOOK AN AIRTEL NUMBER TO CHECK THE NETWORK STATUS IN OUR OFFICE PRE

Complain ID : CCN030996   30   Complaint's Reply

Telecom Services Complaint Date: November 29, 2018
Modified date: December 7, 2018
  • State :  Maharashtra
  • City :  Mumbai
  • Address: A-18a Nand Bhuvan Ind Est, Mahakali Caves Road, Andheri East
AS BEING THE ADMIN OF MY COMPANY TOOK AN AIRTEL NUMBER TO CHECK THE NETWORK STATUS IN OUR OFFICE PREMISES. THE NETWORK WAS BAD SO THEY KEPT ON COMING TO CHECK THE NETWORK WITHOUT ANY SOLUTION. SO I DECIDED TO PORT OUT TO JIO. I WENT TO AIRTEL GALLERY AND ASKED HOW TO PORT OUT THEY SAID SEND A REQUEST TO 1900 VIA SMS AND THE PORT OUT WILL BE DONE. I DID SO AND WENT TO JIO THEY TOOK THE PORT OUT CODE AND PROCESSED AND GAVE SIM CARD. BUT AIRTEL REJECTED SAYING "INCOMPLETE INFORMATION ON THE AUTHORIZATION LETTER" THEN I RECIEVED AN CUSTOMER CARE'S CALL AND TOLD THEM I WANNA PORT OUT. THEY SENT ME CONFIRMATION SAYING I AM GOOD TO PORT OUT. THEN MADE A PAYMENT OF THE PENDING BILL AS WELL AS 500 EXTRA SO THAT I DONT FACE ANY PROBLEM. THEN THEY GENERATED A BILL AND SAID PAYMENT DUE SO REJECTED AGAIN THEN I MADE ADDITIONAL PAYMENT WITH THE BILL AMOUNT AND THEY HAVE REJECTED AGAIN SAYING "INCOMPLETE INFORMATION ON THE AUTHORIZATION LETTER". WHERE IN THEY HAVE THE DETAILS. NOW I AM TIRED OF TRAVELING TO ALL JIO AND AIRTEL GALLERY WHICH HAS CONSUMED LOTS OF MY WORKING DAY AND TIME. IT HAS LITERRALY CAUSED A LOT OF MENTAL PRESSURE AND FRUSTRATION. I SWEAR NEVER WILL GET INTO AIRTEL EVERAGAIN BUT FOR ONCE AND ALL
PLEASE SORT IT OUT.
Complaint Against : BHARTI AIRTEL LTD

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