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ITEM DELIVERED IS NOT GENUINE online website Mr.voonik

Complain ID : CCN021038   20   Complaint's Reply

Tata docomo Complaint Date: July 11, 2016
Modified date: July 11, 2016
Hello sir/madam,
I am Deepak Gupta residential of Kanpur (U.P), My contact number is 8094606659. I ordered a branded wrist watch (Timebre) on 20 jun 16 vide order number M602143656 from online website Mr.voonik worth rs.599, which has been delivered to me on 25 jun 16. I ordered that watch to give on my brother's birthday which was on 06 Jul. As my brother first time wear that watch left its dial colour which is not acceptable at all and on second day It is fedding out which I can never expect. While looking it deeply the silver coated chain seems totally duplicate. For that I mailed to customer care of the website on 10 jul 16 vide ticket/docket number 13689. Today they replied to me that your watch cannot be returned , I asked to Mr. Saurabh (customer care executive) on call why it is so then he is telling me that 15 days are over so nothing can be done. Sir/madam, I want to tell you if I given gift to my brother then I will give him on his birthday not 10 days prior of birthday. This fact I was trying to convey them but they refused to understand the fact.
So in above mentioned fact I want to return that watch which was intend as a gift and the gift turn out to be as a fake. kindly do some favor for me as a citizen of India

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    MrVoonik Replied to- Jago Grahak Jago Consumer Complaint » Online Complaints » ITEM DELIVERED IS NOT GENUINE online website Mr.voonik ITEM DELIVERED IS NOT GENUINE online website Mr.voo by MrVoonik:

    (4 of 5)

    Hi Deepak,

    Accept our sincere apologies for this unfortunate incident.We are sorry to inform you that we are unable to accept your return request for order ID- M602143656 The order was delivered to you on Jun 24th and our seller has only 15 days return policy. So you have exceeded the permissible return period.
    We value your relationship with our company. Hope to serve you better in future.

    Thanks and Regards,
    Team Mr Voonik

    P S: For further clarifications you can contact us on 08066667788 or support@mrvoonik.com.

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