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Supplied a default item and no response for the replacement.

Complain ID : CCN028267   28  

Shopping Complaint Complaint Date: August 17, 2017
  • State :  Kerala
  • City :  Kalamassery
  • Address: Assistant Professor, Department Of Mathematics, Cochin University Of Science And Technology
Sir,

I bought a Woodland Footwear Men SNDAL GD 1153112Y15 BLACK 40 ) on
11/06/2017 from Wood Land Shop Lulu Mall Kochi for Rs. 3295/-. Started using it on 03/07/2017 and found the velcro strip damaged and returned the item to the shop on 12/07/2017, but they were not ready for replacing this damaged piece.

They took more than 13 days to patch the damage in the item. After this I contacted Wood land Customer care and send mail to them. I have copied the content of the mail below.

Sir,

I bought this item ( Footwear Men SNDAL GD 1153112Y15 BLACK 40 ) on
11/06/2017 from Wood Land Shop Lulu Mall Kochi for Rs. 3295/-. Started using it on 03/07/2017 and found the velcro strip damaged and returned the item to the shop on 12/07/2017, but they were not ready for replacing this damaged piece. Shop keeper told me to give a service to repair the velcro strip after submitting to the company and it took almost 13 days to get it back (got it today, 25/07/2017). But the work is not satisfactory ( local patch work ) it seems to get damage very soon. I don't know why they behave like, with arrogant face, it's the new one then why should i didn't get a replacement for the item? I have to use the repaired item for the rest of the time even though I spent this much amount. I request you to get a replacement for the item.


But they gave me reply to wait patiently on First August 2017.
their reply is as follows


Dear Customer,


We apologize for the inconvenience caused.



We shall share the images of your product with the concerned team & revert soon.



We appreciate your patience & co-operation.



Yours Sincerely

Customer Care
Woodland


So far no positive response from the suppliers and I consider this as a fraudulent act. I have a bad experience from the shopkeeper and the company too is not responding about this. So i decided to file a complaint in the consumer court.



Complaint Against : Woodland

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