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mentally harasement and force fully take decision

Complain ID : CCN019854   23  

Shopping Complaint Complaint Date: June 7, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: Hdfc Bank Ltd 3rd Floor Bbo Department 26/a Narayan Properties Chandivali Andheri East 400072
I am Ramesh Agarwal. I had order for lenevo phone in amazon website. 06-June-2016 morning i got massage from amazon that you will receive your order today and there is one mobile number of delivery boy. From morning i called to amazon delivery boy more than 30 time but he did not pick the phone. for the same issue i called to customer care more than ten time and all time i got only one information, you will receive your product today don't worry we had contact with courier boy and he will deliver your product today itself. suddenly i got one massage at evening after 6 pm. your order rejected by you, As i had not given any return statement. same time i called to customer care and inform to them i need my product as i did not tell for return my product.amazon executive told me dont worry you will receive your product tomorrow and same information i received from other executive till night 11pm. i had escalalted this issue by email also. suddenly next morning i received one massage your refund request has been taken and again i called to customer care for the same and got same information don't worry sir you will receive your product today. without my intimation force fully they have taken my refund request and return my mobile. i received one email you have to pay bank transaction charge for your product. i two days i had called more than 30 time in amazon and getting wrong information all time. company is not ready to take proper action for this and they are giving only wrong commitment.

My Order Id: 402-2386780-8113949

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