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BIGBASKET ORDER CANCELLED, THERE IS NO OPTION TO UPDATE NUMBER IN THE WEBSITE?

Complain ID : CCN028936   22  

Shopping Complaint Complaint Date: March 22, 2018
Modified date: March 31, 2018
HAVE PLACED ORDER AND PAID ONLINE ON SUNDAY TO MY MOTHER IN VIZAG CITY
TILL NOW THEY HAVE CANCELLED 3 or 4 times saying my number is not reachable
they were trying my very old number
THERE IS NO OPTION TO UPDATE NUMBER IN THE WEBSITE
I HAVE ALREADY CALLED customer support and updated new number long back but again and again they are still trying old number
THESE ARE EMAILS I HAVE WRITTEN TO THEM MANY TIMES :HAVE NOT ACCEPTED UR APOLOGY
I WANT HIS ESCALATED AS HIGH AS POSSIBLE TILL IT REACHES THE OWNER OF BIGBASKET
ONE MORE CONCERN TO ADD IS
WHY I CANT UPDATE MY PHONE NUMBER IN THE WEBSITE ? ?
I STILL SEE MY VERY OLD PHONE NUMBER IN \”EDIT PROFILE\” ?
Complaint Against : BIGBASKET

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