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Mobile service not done properly, Amtrust mobile solutions insurance company

Complain ID : CCN029317   46   Complaint's Reply

Service Complaint Complaint Date: May 25, 2018
Modified date: May 31, 2018
  • State :  Andhra Pradesh
  • City :  Vijayawada
  • Address: Autonagar,A.T.A Function Hall,D.NO:-54-10-27/8,padamata Police Station Road,vijayawada-7
Accedental damage done at date 22/march/2018 on that day I was send mail to insurance claim to amtrust mobile solutions insurance company.
They pickup my mobile at date 26/march/2018
And they did repair mobile and delivered may mobile after 15 days. But the mobile repair not done properly they didn't use original quality display. I didn't satisfy of that service..
Then I was apply 2nd claim they received my mobile at date:14/april/2018
After 25days they repaired my mobile and delivered mobile open that courier pack open they was send damaged dispaly mobile.
So I didn't like to apply again claim so.... I was mentally disturbed because my studies was spoil because this insurance company was wast. My time I have only this mobile to browseing and study for exams for me not have any computer at my home so.....
I'll give to the complaint on amtrust mobile solutions insurance company.
My demand is I want Rs.50,000/-
They not done services properly they damage my mobile internally before I am giving to claim
Complaint Against : Amtrust mobile solutions insurance company

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    Delay not properly working amtrust solutions by Kimi yadav:

    (4 of 5)

    I have insured my new Lenovo Handset which i bought on 8 feburaby 2018 from Amtrust Mobile solutions, Sehore at Capital mobile shop only with reference Certificate no. 3800906877. It had been chemical damaged on 25th may 2018 and i registered my complaint on 25th may 2018 with AMTRUST. They asked me for all docs and ultimately the phone was picked by them on 8june 2018from my house at sehore and they recived it. Till then i am regular asking them for update no reposnse is coming to me. nobody is replying to my mail too which i am sending to them regularly at their mail id support@amtrustmobilesolution.in

    Moreover their TAT for repairing is 14 days after the claim is registered and now almost 2 months have been passed but nobody is giving the exact time when i will recive my phone back. i am regular calling to their call centre no. 18001023748 and each time they are telling that it is at service centre for repair. No proper response is coming to me. Pls help me out how i can get my phone back.


    Make-in-model =LENOVO K8 NOTE

    IMEI NO.=864510037010686

    CLAIM NO.=SERCON90962

    Complain by Inder kumar:

    (4 of 5)

    Maine 3 August ko claim kia tha 10 August ko apna agent.AA k Mera phone le gya Mera phone thik nhi hua replacement hona tha Maine replacement ki fee pay krdi uske baad bhi Mera phone muje abhi Tak dispatch nhi hua h coustumer care par call kro 1 week ka time de dete h aaj 5 September h muje daily call KR k puchna padta h phone k liye Inka call bs fee pay krne k liye aaya tha uske baad call nhi aaya m krta hu uska koi jawab nhi deta bc frod company Mera phone le Lia de he nhi rahe h ek date Bata do KB doge Mera phone plz ok

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