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Complaint about Reliance Digital/Big TV, had booked a new package/offer by paying Rs. 499

Complain ID : CCN028986   128   Complaint's Reply

Reliance Complaint Complaint Date: March 29, 2018
Modified date: March 29, 2018
  • State :  Karnataka
  • Address: 5-43,SEETHA NIVAS, KUNTALPADY MAINROAD
On 1st March 2018 i had booked a new package/offer by paying Rs. 499 through their website, but still i have not received any confirmation for the same. It is now 20 days left & i didn't received any confirmation not the status of the DTH connection from RDTV. I raised the issue by calling their customer care no. 18002009001 but the executives who handling the toll free no. are just giving the repeated answer as " will be provided the acknowledgment copy within 48 hrs". RDTV is not responding to any complaints sent to their email id nor on their "Enquiry/Complaints/Escalations " box. " I also saw in social media there is lots of complaints are raised against RDTV for not providing the acknowledgment copy nor confirmation for payment receipt NO status of the installation for set top box. Whenever i raise this issue in Facebook on Reliance digital tv page i only receive a call from RDTV & their customer care executive just giving false assurance as will provide the confirmation within 48 hours. This is same answer i am receiving for the last 20 days but till now i have not received any confirmation of payment done nor installment status. Its looks like RDTV is collecting huge money from peoples and not providing the services which they must to provide. Pls go through the Relaince digital tv facebook page in facebook you can find lots of complaints against RDTV. I request you to take some serious action on RDTV for not providing proper information for the booking done & check whether they are doing some illegal business as there is already huge amount has been collected from peoples which is almost more than crores.

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