Improper updates and delayed refund processed bosch washing machine by the snapdeal
Complain ID : CCN021989 35 Complaint's Reply
Register Complaint
Complaint Date: August 20, 2016
Modified date: August 20, 2016
- State : Tamil Nadu
- City : Namakkal
Team,
Recently i have purchased the bosch washing machine from snapdeal but i had received the damaged product so i have raised a return request as there is no pickup service available at my location i have sent back the product in dtdc courier services on 8/8/16 myself.
When the courier person attempted the delivery on 9/8/16 it was not completed since the courier delivery attempt reverted due to the space constraint at the snap deal warehouse in chennai and this rejection continues for other two delivery attempts made by the courier partner on 10 and 11th of august.
But whenever i contacted the snapdeal they informed me like it shouldn't be case they should receive the product at warehouse but they not willing to provide the contact number of the snapdeal warehouse persons to check with them and also the same issue is going on until 12/08.
On 13/08 i had lost the hope on snapdeal and i had contacted the dtdc courier person to get the contact details of the warehouse workers and spoke with them. When i spoke with them i got an wondering update like until 12/08 evening the snapdeal ordered the warehouse not to accept any manual shipments (I. E products returned by the buyer directly with out the help of snapdeal). Here snapdeal itself requested me to send the product as manual shipment and also they holding the warehouse persons from receiving the product but they told me like warehouse people not updating them properly, they are playing a safe dual game and putting issue responsibility on the passive end.
On 13/08 snapdeal acknowledges to receive the products but the courier partner not willing to deliver one more time again and he also asked un accountable charges for the fourth delivery attempts. Finally the product received by the snapdeal on 16th August.
More than ten days i have spent my effort and time due to this damaged product, worst experience via snapdeal.I need the compensation for all these efforts from my side and hidden transport and call charges for coordinating courier and snapdeal.
But snapdeal refusing to pay me the compensation even though the issue is at their side and the refund process delayed by them .
Dtdc courier tracking id : d28524255
Order ID: 14360325868
Note : I already sent a mail to writetous@snapdeal.com,help@snapdeal.com; info@snapdeal.com
Recently i have purchased the bosch washing machine from snapdeal but i had received the damaged product so i have raised a return request as there is no pickup service available at my location i have sent back the product in dtdc courier services on 8/8/16 myself.
When the courier person attempted the delivery on 9/8/16 it was not completed since the courier delivery attempt reverted due to the space constraint at the snap deal warehouse in chennai and this rejection continues for other two delivery attempts made by the courier partner on 10 and 11th of august.
But whenever i contacted the snapdeal they informed me like it shouldn't be case they should receive the product at warehouse but they not willing to provide the contact number of the snapdeal warehouse persons to check with them and also the same issue is going on until 12/08.
On 13/08 i had lost the hope on snapdeal and i had contacted the dtdc courier person to get the contact details of the warehouse workers and spoke with them. When i spoke with them i got an wondering update like until 12/08 evening the snapdeal ordered the warehouse not to accept any manual shipments (I. E products returned by the buyer directly with out the help of snapdeal). Here snapdeal itself requested me to send the product as manual shipment and also they holding the warehouse persons from receiving the product but they told me like warehouse people not updating them properly, they are playing a safe dual game and putting issue responsibility on the passive end.
On 13/08 snapdeal acknowledges to receive the products but the courier partner not willing to deliver one more time again and he also asked un accountable charges for the fourth delivery attempts. Finally the product received by the snapdeal on 16th August.
More than ten days i have spent my effort and time due to this damaged product, worst experience via snapdeal.I need the compensation for all these efforts from my side and hidden transport and call charges for coordinating courier and snapdeal.
But snapdeal refusing to pay me the compensation even though the issue is at their side and the refund process delayed by them .
Dtdc courier tracking id : d28524255
Order ID: 14360325868
Note : I already sent a mail to writetous@snapdeal.com,help@snapdeal.com; info@snapdeal.com
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Dear Customer,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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