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Complain IRCTC for Refund not processed yet

Complain ID : CCN033003   25  

Railway IRCTC Complaint Date: July 23, 2019
Modified date: October 4, 2019
I have booked tickets through irctc and cancelled it because it was on waiting list. I requested many times to IRCTC authorities to processed my refund as I urgently required money. but money has not processed til yet. I have email them and call them but no improvement . I have provided all the details even the bank statement but no action has been taken. This causes lots of inconvienience. What kind of service is this
Complaint Against : IRCTC

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