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Dual Ticketing, filled form and details to book e-ticket from IRCTC . Ticket From Gaya Jn. To Seald

Complain ID : CCN029751   19  

Railway IRCTC Complaint Date: July 19, 2018
Modified date: August 21, 2018
We filled form and details to book e-ticket from IRCTC . Ticket From Gaya Jn. To Sealdah Jn . AC1 . Boarding At Dhanbad . Sealdah Rajdhani. Date of Journey. 20.07.2018.
We filled all the details and went to the payment options page of IRCTC and opted to pay Via Debit Card with ATM Pin and filled all our Card details and pressed submit and after few seconds i was redirected to the payment page where it was shown payment unsuccessful and i re entered my card details and entered submit and this time my transaction showed successful and i was redirected to IRCTC page booking confirmation page. After few minutes i received two message on my No that Rs. 2225 has been deducted twice and i got ticket confirmation via irctc for confirmation of two tickets. after which i called irctc help line i requested them to cancel one ticket and refund money for which they said that its a glitch by irctc but they can not help me for the same and i should cancel one ticket and bear the cancellation amount for the same which i told them is not justified and i should get full refund and they talked very rudely to me and said that they cannot help me .
PNR Number and Transaction Id of both tickets.
1) PNR - 2349046550 Transaction ID - 100001362153935
2) PNR - 2611162019 Transaction ID - 100001362152969
the ticket cancelled by us PNR - 2349046550 Transaction ID - 100001362153935 cancellation charge - Rs. 560.
Attaching Booking History Page IRCTC screenshot
Call Recorded of Customer Care IRCTC Conversation(tried to submit with it but its not getting submitted)
and Call log for IRCTC
Complaint Against : IRCTC

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