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PhonePe.com Money deducted but not credited to merchant

Complain ID : CCN033419   28  

Payment Complaint Complaint Date: September 19, 2019
Modified date: October 5, 2019
I have done a bill payment of 3625 on 13th September through phone pay app to tata sky broadband. But it is not credited to merchant even though the transaction is successful. Neither tatasky broad band nor phonepe is listening to my concern. Please help
Transaction Id :C1909130115047268026112
Payment mode : PhonePe App
Complaint Against : PhonePe.com

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