NON TRANSACTION OF ONLINE PAYMENT
Complain ID : CCN015798 38 Complaint's Reply
Payment Complaint
Complaint Date: January 25, 2016
I had booked ticket through HRTC online on dated 03/01/2016 payment made through SBI online vide following details :-
Date (Value Date) Narration Ref/Cheque No. Debit Credit Balance
03-Jan-2016
(03-Jan-2016) TO TRANSFER
INB Himachal Pradesh Road tra 498829320IG0BFZGAF3 TRANSFER TO 3217 2,404.00 5,957.31
But due to network problem I have not booked the above ticket through HRTC which payment made by SBI online.
I had lodged a complaint dated 11/01/2016 on SBI Customer service: 1800 425 3800 and a compliant No. PT9992222365055 and they have assurance to resolve the matter within 10 days receipt of a complaint. As on date there is no information has been received about my complaint from SBI customer service. I had contact against with SBI Customer service on 25/01/2016 and they have informed the above compliant has already been resolved on dated 15/01/2016 as the above transaction has successfully completed. I hade also complaint to HRTC through my mobile No. but they have informed the matter has taken up with the Delhi, Manali and other such type of helpline center. Today I am very frustrated and requested to look into the matter personally for refund the above amount of Rs. 2404/- at the earliest as transaction not successfully completed.
In view of the above it is also intimated that I have made many complaint through my Mob as well as other STD phone and expenses of my mob. Bill may also be refunded as the amount of Rs. 200/-
From Devraj Singh
My email id kkhh_devraj@yahoo.co.in
Mob. 8800229963
Qtr.No.EB-13, CISF Unit NTPC Dadri
Ditt.G.B.Nagar
U.P.201008
Date (Value Date) Narration Ref/Cheque No. Debit Credit Balance
03-Jan-2016
(03-Jan-2016) TO TRANSFER
INB Himachal Pradesh Road tra 498829320IG0BFZGAF3 TRANSFER TO 3217 2,404.00 5,957.31
But due to network problem I have not booked the above ticket through HRTC which payment made by SBI online.
I had lodged a complaint dated 11/01/2016 on SBI Customer service: 1800 425 3800 and a compliant No. PT9992222365055 and they have assurance to resolve the matter within 10 days receipt of a complaint. As on date there is no information has been received about my complaint from SBI customer service. I had contact against with SBI Customer service on 25/01/2016 and they have informed the above compliant has already been resolved on dated 15/01/2016 as the above transaction has successfully completed. I hade also complaint to HRTC through my mobile No. but they have informed the matter has taken up with the Delhi, Manali and other such type of helpline center. Today I am very frustrated and requested to look into the matter personally for refund the above amount of Rs. 2404/- at the earliest as transaction not successfully completed.
In view of the above it is also intimated that I have made many complaint through my Mob as well as other STD phone and expenses of my mob. Bill may also be refunded as the amount of Rs. 200/-
From Devraj Singh
My email id kkhh_devraj@yahoo.co.in
Mob. 8800229963
Qtr.No.EB-13, CISF Unit NTPC Dadri
Ditt.G.B.Nagar
U.P.201008
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Complaints
non transaction of online ticket by DEVRAJ SINGH:
(4 of 5)
I had booked ticket through HRTC online on dated 03/01/2016 payment made through SBI online vide following details :-
Date (Value Date) Narration Ref/Cheque No. Debit Credit Balance
03-Jan-2016
(03-Jan-2016) TO TRANSFER
INB Himachal Pradesh Road tra 498829320IG0BFZGAF3 TRANSFER TO 3217 2,404.00 5,957.31
But due to network problem I have not booked the above ticket through HRTC which payment made by SBI online.
I had lodged a complaint dated 11/01/2016 on SBI Customer service: 1800 425 3800 and a compliant No. PT9992222365055 and they have assurance to resolve the matter within 10 days receipt of a complaint. As on date there is no information has been received about my complaint from SBI customer service. I had contact against with SBI Customer service on 25/01/2016 and they have informed the above compliant has already been resolved on dated 15/01/2016 as the above transaction has successfully completed. I hade also complaint to HRTC through my mobile No. but they have informed the matter has taken up with the Delhi, Manali and other such type of helpline center. Today I am very frustrated and requested to look into the matter personally for refund the above amount of Rs. 2404/- at the earliest as transaction not successfully completed.
In view of the above it is also intimated that I have made many complaint through my Mob as well as other STD phone and expenses of my mob. Bill may also be refunded as the amount of Rs. 200/-
From Devraj Singh
My email id kkhh_devraj@yahoo.co.in
Mob. 8800229963
Qtr.No.EB-13, CISF Unit NTPC Dadri
Ditt.G.B.Nagar
U.P.201008
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