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DittoTV online subscription not reflecting.no response from support team

Complain ID : CCN015548   26  

Payment Complaint Complaint Date: December 28, 2015
Modified date: July 29, 2016
I subscribed for dittotv one month pack on 26th dec but i cannot see the subscription yet as of 28th dec.

no one receiving calls or any kind of support on chat.

details as below:

RAVIRAJ SALVI

Dec 27 (1 day ago) to dittotv

Dear Team,


Its more than 24 hrs since i had registered an issue and nothing has been done so far.

Please let me know when will the plan get subscribed?

Regards
Raviraj

On Sat, Dec 26, 2015 at 5:30 PM, dittotv wrote:

Dear Raviraj,


We are extremely sorry for the inconvenience caused to you. We are working on the issue & will surely come back to you with the solution at the earliest.


If any other queries arise, please feel free to contact us at any time at support@dittotv.com!


Thank you for contacting support@dittotv.com

Regards,

Ditto Support

Description: Description: Description: Description: cid:image001.jpg@01D096F4.9DB006D0


From: Raviraj Salvi [mailto:raviraj.salvi@gmail.com]
Sent: 26 December 2015 13:22
To: support@dittotv.com
Subject: Fwd: Your Google Play Order Receipt from 26 Dec, 2015

Dear Team,

user id : 00818020244545

My subscription is still not reflecting .

Please enable it .

Regards
Raviraj

---------- Forwarded message ----------
From: Google Play
Date: Sat, Dec 26, 2015 at 2:32 PM
Subject: Your Google Play Order Receipt from 26 Dec, 2015
To: raviraj.salvi@gmail.com

Google Play
Thank you.

You've made a purchase from Zee Entertainment Enterprises Ltd. on Google Play.

Order number: GPA.1363-0714-8181-49009
Order date: 26 Dec, 2015 2:31:56 PM JST

Item Price

All Access Pack Android-1 Month (dittoTV: LiveTV, Shows, Movies)


￥744

Total: ￥744

(Includes VAT of ￥0)
Payment method:
Google Play balance

Questions? Contact Zee Entertainment Enterprises Ltd..

Google Play
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