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Damaged items Agarwal Packers and Movers Ltd.

Complain ID : CCN032403   34  

Packers and Movers Complaint Date: May 19, 2019
Modified date: October 4, 2019
Hi team,
This is in reference to my order no.GCIND181902738 with Agarwal Packers and Movers Ltd. (the original). I shifted my household items from Khargone (near Indore, India) to Jamshedpur Steelcity on 8th March'19 (2 months back) after paying Rs.41K. I opted for their service, despite being very expensive, due to its popularity (they spend a lot on advertisements). But I was shocked to find that this company is reigning despite lacking professionalism.
The loading team caused damage to my landlord’s house at Khargone. When I received my furniture at Jamshedpur, I found that my bed (only 1 year old) has multiple cracks and the polish has worn out. While assembling the bed, they broke one of the parts into two pieces which was later joined with temporary arrangement. My Godrej Steel Almirah has received multiple dents which are beyond repairing. The bottles of Shampoo and phenyl were flowing all over inside the cartons, despite being packed with cello-tapes, and damaged the other items inside the cartons. I have shared the photos of damage and contacted them several times through emails and calls for resolution of my concern. Last Sunday, a carpenter was sent to my flat for inspection, after I repeatedly followed up for last two months. He agreed that the bed needs repair and even replacement of some parts requiring a huge amount. Again, I am following up with their representative but they are not responding satisfactorily when I am asking about the further course of action.
I need immediate action for repair and replacement of my damaged furniture. I have attached some photos for your reference.
Regards
Kunal Madhukar
Ph.No.9162971708
Complaint Against : Agarwal Packers & Movers (Original)

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