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Xiaomi India - Delivered defective mobile phone against my order id- 5181015812124148

Complain ID : CCN030717   15  

Online Order Complaint Date: October 27, 2018
Modified date: November 5, 2018
  • State :  Kerala
  • City :  Alappuzha
  • Address: Madathilparambil, Karalakam Ward, Thathampally Po, Alappuzha, Kerala 688013
I have ordered a POCO F1 phone through MI app 15th October 2018.Order ID-5181015812124148. They delivered the phone(IMEI1-862611045830230, IMEI2-862611045830248) on 19/10/2018 through blue dart courier. When my wife opened the package, noticed that the phone inside was defective with cracks on back lens cover.we registered complaint through online chat immediately with photos. Complaint no: WOIN2018101901517. Mi person emailed us asking more photos on monday.we sent photos also. later on thursday he again called for photos of carton box. then Blue dart courier phoned and asked if the mobile was damaged. on 26 October 2018, i got email from Mi India support, that they investigated issue and found that product was delivered intact and they are closing complaint.No body from MI or blue dart reinspected the phone or carton box to assess the damage for nature, type, severity,possible cause, before concluding they delivered good product.Hence i replied to MI mail asking for details of investigation and my concern on the issue. Nobody has replied. Today again another email came from MI with same comment and closing complaint. I need to get the defective product replaced or i need my cash back.thanks and regards
for Lakshmi, ratheesh prathapan
Complaint Against : Xiaomi India

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